The administrative dental assistant / Linda J. Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction, San Bernardino County Superintendent of Schools, Regional Occupational Program, Career Training, and Support Services, San Bernardino, California.

Includes bibliographical references and index.

Orientation to the dental profession -- Dental basics -- Communication skills and telephone techniques -- Written correspondence -- Patient relations -- Dental healthcare team communications -- Computerized dental practice -- Patient clinical records -- Information management -- Dental patient scheduling -- Recall systems -- Inventory management -- Dental office equipment -- Financial arrangements and collection procedures -- Dental insurance processing -- Bookkeeping procedures : accounts payable -- Bookkeeping procedures : accounts receivable -- Employment strategies.