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Operations and Quality Management

By: Material type: TextTextPublication details: London International Thomson Business Press c1999Description: xv, 323p.: ill.; 24cmISBN:
  • 186152398X
Subject(s): LOC classification:
  • HD62.15 .H60 1999
Contents:
1. Introduction to Operations Management.2. Introduction to TQM.3. The TQM Gurus Ideas.4. The TQMEX Model.5. Japanese 5-S Practice.6. Business Process Re-engineering.7. Quality Control Circles and Problem Solving.8. ISO 9000 and Quality Audit.9. Total Productive Maintenance.10. TQM/BE Awards.11. TQMEX in the Real World.References.Suggested Answers.Sources of Information and Advice.Index.
Summary: Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books KMTC:KISUMU CAMPUS General Stacks HD62.15 .H60 1999 (Browse shelf(Opens below)) Available KSM/7288

Includes Bibliographical references and Index


1. Introduction to Operations Management.2. Introduction to TQM.3. The TQM Gurus Ideas.4. The TQMEX Model.5. Japanese 5-S Practice.6. Business Process Re-engineering.7. Quality Control Circles and Problem Solving.8. ISO 9000 and Quality Audit.9. Total Productive Maintenance.10. TQM/BE Awards.11. TQMEX in the Real World.References.Suggested Answers.Sources of Information and Advice.Index.

Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases.

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