Engagement and therapeutic communication in mental health nursing / edited by Sandra Walker.

Includes bibliographical references (pages 142-147) and index.

1. Therapeutic communication in mental health nursing / Andy Williams -- 2. What is engagement? / Wendy Turton -- 3. Building rapport / Simon Grist -- 4. Questioning skills / Janine Ward -- 5. When communication becomes challenging / Yvonne Middlewick -- 6. Cross-cultural communication / Julia Pelle -- 7.Communication with carers as partners in care / Julia Pelle -- 8. Getting it right -- the service user perspective / Dorothy Neal.

Being able to engage with service users and communicate effectively is a fundamental skill identified by the NMC and required of all mental health nurses. The reality is that building rapport and developing therapeutic relationships doesn't come instinctively for everyone. The authors have responded to this with a book that explains the different communication theories and models and goes on to show students how they work in the real world. Invative exercises encourage reflection and enable students to practice their developing communication skills as they progress. Throughout the book the authors are focused on promoting recovery and have put the service user at the centre of the discussion, ensuring that their voice is heard. Key features: Covers the communication content of the new NMC Standards and Essential Skills Clusters for pre-registration degree-level nursing education ; Focussed on promoting recovery and adopts a person-centred approach ; Interactive style using realistic scenarios and case studies making theory easy to apply to practice ; Includes a chapter co-authored by a service user offering a unique insight.--