The resilience of everyday clinical work / edited by Robert L. Wears, University of Florida Health Science Center, USA, Erik Hollnagel, University of Southern Denmark, Jeffrey Braithwaite, Macquarie University, Australia.

Includes bibliographical references and index.

A lesson in resilience : the 2011 Stanley Cup riot / Garth S. Hunte -- Translating tensions into safe practices through dynamic trade-offs : the secret second handover / Mark A. Sujan, Peter Spurgeon and Matthew W. Cooke -- Workarounds in nursing practice in acute care : a case of health care arms race? / Deborah Debono and Jeffrey Braithwaite -- The demands imposed by a health care reform on clinical work in transitional care of the elderly : a multi-faceted Janus / Kristin Laugaland and Karina Aase -- The Stockholm blizzard of 2012 / Mirjam Ekstedt and Richard I. Cook -- Individual-collective trade-offs : implications for resilience / Robert L. Wears, Christiane C. Schubert and Garth S. Hunte -- Managing medicines management : organisational resilience in community pharmacies / Denham Phipps, Darren Ashcroft and Dianne Parker -- Blood transfusion with health information technology in emergency settings from a safety-II perspective / Kazue Nakajima -- Exposing hidden aspects of resilience and brittleness in everyday clinical practice using network theories / Jeffrey Braithwaite and Jennifer Plumb -- Patient boarding in the emergency department as a symptom of complexity-induced risks / Robert J. Stephens, David D. Woods and Emily S. Patterson -- Looking for patterns in everyday clinical work / Erik Hollnagel -- Tempest in a teapot : standardisation and workarounds within everyday clinical work / Shawna J. Perry and Rollin J. Fairbanks -- ECW in complex adaptive systems / Rob Robson -- Revealing resilience through critical incident narratives : a way to move from safety-I to safety-II / Sam Sheps, Karen Cardiff, Elaine Pelletier and Rob Robson -- Patients as a source of resilience / Christiane C. Schubert, Robert L. Wears, Richard J. Holden and Garth S. Hunte -- Strategies to get resilience into everyday clinical work / Sheuwen Chuang and Robert L. Wears -- Mobilising resilience by monitoring the right things for the right people at the right time / Al Ross and Janet Anderson -- Why is work-as-imagined different from work-as-done? / Erik Hollnagel.