TY  - BOOK
AU  - Tomey,Ann M.
TI  - Guide to Nursing Management and Leadership
SN  - 9780723434498
AV  - RT89.3 .M37 2004
PY  - 2004///
CY  - St Louis,MO
PB  - Mosby/Elsevier
KW  - Leadership
KW  - Decision Making
KW  - Nursing services Administration
N1  - Includes Bibliographical references and Index; 	PART ONE LEADERSHIP
1	(208)
Communications
3	(24)
Communication Process
4	(1)
Basic Communication Skills
5	(1)
Communication Principles
6	(1)
Methods of Communication
6	(1)
Use of Computers for Communication
7	(1)
Communication Systems
8	(3)
Downward Communication
9	(1)
Upward Communication
9	(1)
Lateral Communication
10	(1)
Diagonal Communication
10	(1)
The Grapevine
10	(1)
Barriers to Communication
11	(2)
Gender Differences
12	(1)
Cultural Differences
12	(1)
Improving Communication
13	(3)
Jahari Window
15	(1)
Communicating with Difficult People
16	(1)
Assertiveness
17	(10)
Barriers to Assertiveness
17	(1)
Transactional Analysis
18	(2)
Game Playing
20	(2)
Life Positions
22	(1)
Assertiveness Techniques
23	(4)
Stress Management
27	(28)
Stress Management
28	(10)
Sources of Stress
28	(1)
Stress Response
28	(1)
Symptoms of Stress
29	(1)
Stress Control
30	(4)
Relaxation
34	(3)
Enhancing Self-Esteem
37	(1)
Support Groups
37	(1)
Protection From Workplace Violence
38	(1)
Time Management
38	(1)
Personal Time Management
38	(1)
Maximize Managerial Time
39	(10)
Inventory Activities
39	(1)
Set Goals
39	(1)
Plan Strategies
39	(1)
Plan Schedule
40	(1)
Say No
40	(1)
Use Transition Times
41	(1)
Accelerate Learning
41	(1)
Improve Reading
41	(1)
Improve Memory
41	(1)
Critical Thinking
42	(1)
Streamline Paperwork
42	(1)
Use Computers for Time Management
42	(1)
Use Telephone Calls
43	(1)
Schedule Office Visits
43	(1)
Control Visit Time
43	(1)
Use Meetings Effectively
44	(1)
Delegation
44	(5)
Procrastination
49	(1)
Reasons for Procrastination
49	(1)
Techniques to Stop Procrastination
49	(1)
Maximize Organization Time
49	(6)
Plan
49	(1)
Organize
50	(1)
Staff
51	(1)
Direct
51	(1)
Control
52	(3)
Decision-Making Process and Tools
55	(34)
Decision-Making Process
56	(2)
Identify the Problem and Analyze the Situation
56	(1)
Explore the Alternatives
57	(1)
Choose the Most Desirable Alternative
57	(1)
Implement the Decision
58	(1)
Evaluate the Results
58	(1)
Organizational Models for Decision Making
58	(1)
Rational Model
58	(1)
Political Model
58	(1)
Collegial Model
59	(1)
Bureaucratic Model
59	(1)
Garbage Can Model
59	(1)
Cybernetic Model
59	(1)
Critical Thinking
59	(2)
Purpose or Goal
60	(1)
Central Problem or Question at Issue
60	(1)
Point of View or Frame of Reference
60	(1)
Empirical Dimension
60	(1)
Conceptual Dimension
60	(1)
Assumptions
60	(1)
Implications and Consequences
60	(1)
Inferences and Conclusions
60	(1)
Critical Thinking for the Nursing Process
61	(1)
Group Decision Making
61	(2)
Group Factors
61	(1)
Committee/Task Force Aspects
61	(1)
Committee Functioning
62	(1)
Consensus Building Versus Group Think
63	(1)
Creative Decision Making
63	(7)
The Creative Process
63	(1)
Encouraging Creativity
64	(6)
Developing Creative Thinking Attitudes
70	(1)
Blocks to Creativity
70	(1)
Consultation
70	(1)
Ethical Aspects of Decision Making
71	(3)
Ethical Theories
72	(1)
Ethical Principles
72	(1)
Ethical Positions
73	(1)
Ethical Relationships
73	(1)
Moral Reasoning
74	(1)
Universal Principles of Ethics in a Multicultural World
74	(1)
Ethics Committees
75	(2)
American Nurses Association's Code of Ethics for Nurses
75	(1)
Canadian Nurses Association's Code of Ethics for Registered Nurses
75	(1)
International Council of Nurses' International Code of Ethics for Nurses
76	(1)
Decision-Making Tools
77	(5)
Probability Theory
77	(1)
Simulation, Models, and Games
77	(1)
Gantt Chart
78	(1)
Decision Trees
78	(2)
Program Evaluation and Review Technique
80	(1)
Critical Path Method
81	(1)
Queuing Theory
81	(1)
Linear Programming
82	(1)
Advantages and Limitations of Quantitative Tools for Decision Making
82	(1)
Computers
82	(7)
Motivation and Morale
89	(20)
Motivation
90	(8)
Taylor's Monistic Theory
90	(1)
Maslow's Hierarchy of Needs
90	(2)
Alderfer's Modified Need Hierarchy
92	(1)
McClelland's Basic Needs Theory
92	(1)
Herzberg's Motivation Hygiene (Two-Factor) Theory
93	(1)
Argyris's Psychological Energy Theory
93	(1)
Vroom's Expectancy Theory
94	(1)
Skinner's Positive Reinforcement Theory
95	(1)
Equity Theory
95	(1)
Intrinsic Motivation
95	(1)
McGregor's Theory X and Theory Y
96	(1)
Likert's Participative Management Theory
97	(1)
Theory Z
97	(1)
Historical Development of Motivation Theory
97	(1)
Emotional Intelligence
98	(4)
History of Emotional Intelligence
98	(1)
Competencies of Emotional Intelligence
98	(2)
Promoting Emotional Intelligence
100	(2)
Morale
102	(2)
Burnout
104	(1)
Job Satisfaction
104	(5)
Power, Politics, Negotiations, and Labor Relations
109	(34)
Power, Authority, and Politics
110	(11)
Sources of Power
110	(1)
Sources of Personal Power
111	(1)
Sources of Interpersonal Power
111	(1)
Sources of Position Power
111	(1)
Informal Sources of Power
112	(1)
Power Relations
113	(1)
Kinds of Power
113	(1)
Authority
114	(1)
Power and Gender
114	(1)
Empowerment
114	(2)
Empowered Delegation
116	(2)
Politics
118	(3)
Negotiation
121	(7)
Negotiation Process
127	(1)
Essential Rules of Negotiation
128	(1)
Labor Relations
128	(4)
Why Employees Join Unions
128	(1)
Labor Law
129	(3)
Unionization
132	(6)
Organizing Phase
132	(1)
Recognition Phase
133	(2)
Contract Negotiation Phase
135	(1)
Contract Administration
136	(1)
Decertification
137	(1)
Strikes
138	(1)
Types of Strikes
138	(1)
Nurse Managers' Role in Collective Bargaining
139	(1)
Advantages and Disadvantages of Collective Bargaining
139	(4)
Conflict Management
143	(24)
Conflict Theory
144	(5)
Sources of Conflict
144	(1)
Types of Conflict
145	(1)
Reactions to Conflict
146	(2)
Escalation-of-Conflict Tactics
148	(1)
Stages of Conflict
148	(1)
Conflict Management
149	(18)
Approaches to Managing Conflict
149	(1)
Deescalation-of-Conflict Tactics
150	(1)
Strategies for Management of Conflict
151	(1)
Mediation
151	(2)
Arbitration
153	(1)
Intrapersonal Conflict
153	(1)
Interpersonal Conflict
153	(3)
Group Conflict
156	(4)
Intergroup Conflict
160	(1)
Organizational Conflict
161	(1)
Workplace Violence
162	(3)
Prevention of Conflict
165	(2)
Theories of Leadership
167	(42)
Theories of Leadership
168	(8)
Great Man Theory
168	(1)
Charismatic Theory
168	(1)
Trait Theory
169	(2)
Situational Theory
171	(1)
Contingency Theory
171	(2)
Path-Goal Theory
173	(1)
Situational Leadership Theory
174	(1)
Transactional Leadership
175	(1)
Transformational Leadership
175	(1)
Integrative Leadership Model
176	(1)
Development of Management Thought
176	(19)
Scientific Management
177	(1)
Classic Organization
178	(1)
Human Relations
179	(2)
Behavioral Science
181	(7)
Transformational Leadership
188	(2)
Servant Leadership
190	(1)
Learning Organizations
191	(1)
Emotional Intelligence
192	(1)
Results-Based Leadership
193	(2)
Diversity Among Leaders
195	(5)
Diversity
195	(5)
Followership
200	(1)
Character Development
201	(2)
Implications for Nursing Administration
203	(6)
PART TWO MANAGEMENT
209	(269)
Strategic and Operational Planning
211	(18)
Planning Process
212	(3)
History of Strategic Planning
212	(1)
Purpose of Strategic Planning
213	(1)
Strategic Planning Process
213	(2)
Vision
215	(1)
Values
216	(1)
Purpose or Mission Statement
216	(1)
Philosophy
216	(1)
Goals and Objectives
217	(12)
Policies
218	(3)
Procedures
221	(8)
Financial Management Cost Containment, and Marketing
229	(38)
History of Health Care Financing
230	(2)
Budgetary Leadership and Management
232	(1)
Budgets
233	(1)
Prerequisites to Budgeting
234	(1)
Applied Economics
235	(1)
Accounting
236	(1)
Types of Budgets
236	(4)
Operating, or Revenue-and-Expense, Budgets
236	(1)
Personnel Budgets
237	(1)
Capital Expenditure Budgets
238	(1)
Cash Budgets
239	(1)
Flexible Budgets
239	(1)
Historical Approach to Budgeting
239	(1)
Standard Cost
239	(1)
Zero-Based Budgeting
240	(1)
Periodic Budgetary Review
240	(1)
Advantages and Disadvantages
241	(1)
Advantages and Disadvantages of Flexible Budgets
241	(1)
Advantages of Budgeting
241	(1)
Disadvantages of Budgeting
241	(1)
Budgeting Process
241	(1)
Cost Containment
242	(6)
Cost Awareness
242	(1)
Cost Fairs
242	(1)
Cost Monitoring
242	(1)
Cost Management
242	(1)
Cost Incentives
243	(1)
Cost Avoidance
243	(1)
Cost Reduction
243	(1)
Cost Control
244	(1)
Cost-Effectiveness and Cost-Benefit Analysis
245	(2)
Strategic Cost Decisions
247	(1)
Costing Out Nursing Services
248	(1)
Personal Finances
248	(2)
Assess Personal Finances
249	(1)
Money Makes Money
249	(1)
Financial Goals
249	(1)
Investment Strategies
249	(1)
Marketing
250	(17)
Social Marketing
250	(1)
Trends in Marketing
250	(1)
Popcorn and Marigold's Cultural Trends
251	(1)
Leadership and Management of Strategic Planning for Marketing
252	(1)
Market Research
253	(1)
Marketing Concepts
254	(1)
Marketing Process
255	(7)
Implementation
262	(5)
Organizational Concepts and Structures
267	(36)
Factors Affecting Organizational Structures
268	(2)
Organizational Charts
270	(13)
Chain of Command
272	(1)
Centrality
272	(1)
Unity of Command
273	(1)
Authority
273	(1)
Responsibility
273	(1)
Accountability
273	(1)
Span of Management
273	(2)
Levels of Management
275	(1)
Flat Versus Tall Structures
275	(2)
Decentralization Versus Centralization
277	(3)
Line-Staff Relationships
280	(1)
Line-Staff Conflict
281	(2)
Improving Line-Staff Relationships
283	(1)
Organizational Structure
283	(13)
Organizational Redesign, Restructuring, and Reengineering
283	(1)
Formal
283	(1)
Informal
283	(1)
Principles of Organization
284	(2)
Bureaucratic Structure
286	(1)
Line and Staff Structure
287	(1)
Functionalized Line and Staff Structure
287	(1)
Adhocracy Organizational Models
287	(9)
Disease Management
296	(1)
Demand Management
296	(1)
Continuum of Care
297	(6)
Organizational Culture and Change
303	(28)
Culture of Individuals
304	(3)
Values
304	(1)
Attitudes
304	(1)
Perceptions
305	(1)
Cognitive Styles
305	(1)
Attitudes Toward Change
306	(1)
Interpersonal Needs
306	(1)
Personality
306	(1)
Roles
306	(1)
Myers-Briggs Type Indicator
307	(1)
Diversity
308	(1)
Management of Cultural Diversity
309	(1)
Organizational Culture
310	(3)
Types of Cultures
311	(1)
Integrated or Differentiated Frames of Reference
312	(1)
Management of Change
313	(8)
Forces That Influence Change
313	(1)
Strategies for Effecting Change
314	(1)
Process of Change
315	(1)
Types of Change
316	(1)
Role of the Manager as Change Agent
317	(1)
Force-Field Analysis
318	(1)
Cultural Change in Organizations
318	(3)
Organizational Development
321	(1)
Behavioral Aspects of Organizational Change
322	(9)
Resistance to Change
323	(2)
Types of Organizational Change
325	(1)
Planning for Change
325	(2)
Strategies for Organizational Change
327	(4)
Selection and Development of Personnel
331	(46)
Selection of Personnel
332	(9)
Dealing With the Nursing Shortage
332	(2)
Recruitment and Retention
334	(2)
Screening of Potential Staff
336	(5)
Equal Opportunity and Affirmative Action
341	(5)
Legal Interviewing Questions
344	(2)
Multicultural Workforce
346	(1)
Cultural Diversity
347	(1)
Sexual Preference and Gender
348	(1)
Generational Differences
348	(5)
Americans With Disabilities Act
353	(1)
Job Redesign
354	(7)
Job Analysis
354	(1)
Job Evaluation
354	(1)
Job Design
355	(1)
Job Simplification
355	(1)
Job Rotation
355	(2)
Job Enrichment
357	(1)
Job Descriptions
358	(1)
Career Ladders and Performance Management Plans
358	(3)
Orientation
361	(2)
Staff Development
363	(2)
Preceptorship
364	(1)
Mentorship
365	(1)
Career Planning
365	(2)
Choosing a Field of Nursing
365	(1)
Locating Job Openings
366	(1)
Resume
366	(1)
Interview
367	(1)
Job Procurement
367	(1)
Career Mapping
367	(2)
Group Process
369	(1)
Team Development
370	(7)
Staffing and Scheduling
377	(28)
Assignment Systems for Staffing
378	(8)
Case Method
378	(1)
Functional Nursing
378	(2)
Team Nursing
380	(2)
Modular, or District, Nursing
382	(1)
Primary Nursing
382	(1)
Case Management
383	(1)
Collaborative Practice
384	(1)
Managed Care
385	(1)
Differentiated Practice
386	(1)
Level of Staff
386	(1)
Staffing Schedules
387	(7)
Centralized Scheduling
387	(1)
Decentralized Scheduling
388	(1)
Self-Scheduling
389	(1)
Alternating or Rotating Work Shifts
389	(2)
Permanent Shifts
391	(1)
Block, or Cyclical, Scheduling
391	(1)
Variable Staffing
392	(1)
Eight-Hour Shift, Five-Day Workweek
392	(1)
Ten-Hour Day, Four-Day Workweek
393	(1)
Twelve-Hour Shift, Three Days on and Four Days Off
393	(1)
Baylor Plan---Weekend Alternative
393	(1)
Variables Affecting Staffing
394	(11)
Staffing Studies
394	(1)
Patient Classification Systems
395	(1)
Time Standards
396	(1)
Staffing Formulas
397	(1)
Staffing to Meet Fluctuating Needs
398	(2)
Reductions in Force
400	(5)
Evaluation and Discipline of Personnel
405	(30)
Purposes
406	(1)
Common Errors in Evaluation
406	(2)
Methods of Performance Management
408	(10)
Anecdotal Notes
408	(1)
Checklists
408	(1)
Rating Scales
408	(2)
Ranking
410	(1)
Management by Objectives
410	(3)
Self-Appraisal
413	(1)
Peer Review
413	(2)
Customer or Subordinate Evaluation
415	(1)
360-Degree Feedback
415	(1)
Appraisal Interview
415	(2)
Appraisal Reports
417	(1)
Legal Implications for Performance Appraisals
418	(1)
Discipline of Personnel
418	(3)
Need for Discipline
418	(1)
Principles of Disciplinary Action
418	(2)
Penalties
420	(1)
Components of a Disciplinary Action Program
421	(1)
Discipline Without Punishment
421	(1)
Modification of Employee Behavior
421	(4)
Reinforcement
422	(1)
Shaping
422	(1)
Extinction
422	(1)
Punishment
423	(1)
Behavior Modification for the Employee With a Performance Problem
423	(2)
Problem Employees
425	(4)
Substance Abusers
425	(2)
Angry or Withdrawn Employees
427	(1)
Decreased Productivity
428	(1)
Absenteeism
428	(1)
Terminating Employees
428	(1)
Employee Counseling
429	(1)
Outplacement Counseling
430	(5)
Continuous Quality Improvement, Risk Management, and Program Evaluation
435	(43)
History of Continuous Quality Improvement
436	(2)
Quality Management Heroes
438	(2)
Continuous Quality Improvement
440	(8)
Tools and Processes for Continuous Quality Improvement
441	(7)
Program Evaluation
448	(10)
Calendar of Events
449	(1)
Committee Selection and Functions
449	(1)
Conceptual Framework
449	(1)
Review of the Literature
450	(1)
Program Evaluation Model
450	(1)
Instrument Development
450	(1)
Sources of Internal and External Invalidity
451	(2)
Research Designs
453	(3)
Methods of Data Collection
456	(1)
Sampling
457	(1)
Analysis of Data
458	(1)
Evidence-Based Nursing
458	(1)
History of Regulatory Influences
458	(4)
Joint Commission on Accreditation of Healthcare Organizations
462	(1)
Outcome and Assessment Information Set
462	(1)
Risk Management
462	(2)
Customer Satisfaction
464	(1)
Safety and Security
465	(1)
National Safety Council
465	(1)
Occupational Safety and Health Act
465	(1)
Sources of Law
466	(1)
Categories of Law
467	(4)
Liability Control
471	(1)
Liability Issues
472	(1)
Nurse Licensure
472	(1)
Nurse Practice Acts
472	(1)
Nursing Standards
472	(1)
Patient Care Issues
473	(2)
Patient's Bill of Rights
473	(1)
Informed Consent
473	(1)
Right to Refuse Treatment
473	(1)
Freedom From Chemical or Physical Restraints
474	(1)
Organ Donation
474	(1)
Assisted Suicide
475	(1)
Personnel Issues
475	(1)
Employment-At-Will
475	(1)
Cobra
476	(1)
Diverse Workforce
477	(1)
Testifying
477	(1)
Expert Witnesses
478	
ER  -