TY  - BOOK
AU  - Ho,Samuel K.M.
TI  - Operations and Quality Management
SN  - 186152398X
AV  - HD62.15 .H60 1999
PY  - 1999///
CY  - London
PB  - International Thomson Business Press
KW  - Production management
KW  - Total Quality Management
N1  - Includes Bibliographical references and Index; 
1. Introduction to Operations Management.2. Introduction to TQM.3. The TQM Gurus Ideas.4. The TQMEX Model.5. Japanese 5-S Practice.6. Business Process Re-engineering.7. Quality Control Circles and Problem Solving.8. ISO 9000 and Quality Audit.9. Total Productive Maintenance.10. TQM/BE Awards.11. TQMEX in the Real World.References.Suggested Answers.Sources of Information and Advice.Index

N2  - Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases
ER  -