TY - BOOK AU - K.D.Tarus AU - I.S.Ng'ang'a TI - Total Quality Management: Theory, Concept and Practice SN - 9789966343444 AV - HD62.15 .T68 2009 PY - 2009/// CY - Nairobi PB - Macmillan Kenya Limited KW - Management N1 - Includes Bibliographical references ER -