TY - BOOK TI - STEPS TO SUCCESS: NEGOTIATE SUCCESSFULLY SN - 9781408111901 PY - 2009/// CY - , London, PB - A & C. Black KW - Business negotiation Negotiation Negotiation in business N1 - Cover Page; Title Page; Copyright Page; Table of Contents; How well do you handle negotiations?; 1 Developing negotiating skills; 2 Using non-verbal communication; 3 Planning your negotiation; 4 Coping in difficult negotiations; 5 Negotiating by e-mail; 6 Negotiating with people from other cultures; 7 Negotiating the ER -