TY  - BOOK
AU  -  Fitzsimmons, James A. 
AU  -  I.Fitzsimmons, Mona J.II.  Bordoloi,Sanjeev
TI  - Service management: operations, strategy, information technology 
SN  - 9781259010651
AV  - HD9980.5 .F549 2014 
PY  - 2014///
CY  - New York :  
PB  - McGraw-Hill
KW  - 1. Service industries--Management
N1  - Includes bibliographical references and index
ER  -