000			01363nam a22002297a 4500
003			KENaKMTC
005			20230516074719.0
008			230516b ||||| |||| 00| 0 eng d
020			_a186152398X
040			_cDLC
050			_aHD62.15 _b.H60 1999
100			_aHo,Samuel K.M.
245			_aOperations and Quality Management
260			_aLondon _bInternational Thomson Business Press _cc1999
300			_a xv, 323p.: _bill.; _c24cm.
504			_aIncludes Bibliographical references and Index
505			_a 1. Introduction to Operations Management.2. Introduction to TQM.3. The TQM Gurus Ideas.4. The TQMEX Model.5. Japanese 5-S Practice.6. Business Process Re-engineering.7. Quality Control Circles and Problem Solving.8. ISO 9000 and Quality Audit.9. Total Productive Maintenance.10. TQM/BE Awards.11. TQMEX in the Real World.References.Suggested Answers.Sources of Information and Advice.Index.
520			_aProvides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases.
650			_aProduction management
650			_aTotal Quality Management
942			_2lcc _cBK _xLL
999			_c22944 _d22944