000			02897cam a2200373 i 4500
001			18695075
003			KENaKMTC
005			20240116130054.0
008			150710s2015 enka b 001 0 eng
010			_a 2015024427
020			_a9781292074344 (pbk.)
020			_a9781292074351 (eText)
020			_a9781292074368 (PDF)
020			_a9781292074375 (ePub)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHF5549.5.C53.B74 2015
082	0	0	_a658.3/124 _223
100	1		_aBrent, Mike.
245	1	4	_aThe leader's guide to coaching and mentoring : _bhow to use soft skills to get hard results / _cMike Brent and Fiona Elsa Dent.
260			_aHarlow, England: _bPearson/ FT Pub. International, _cc2015.
300			_axvi, 237 pages : _billustrations ; _c22 cm
504			_aIncludes bibliographical references (pages 224-227) and index.
505			_aCONTENTS About the authors --- Acknowledgements -- Introduction and overview --- Part 1: Coaching and mentoring fundamentals 1. Coaching in context -- 2. Being a mentor -- 3. Identifying your personal coaching style -- 4. Getting the most out of a coaching session -- Part 2: Coaching and mentoring skills 5. Listening -- 6. Questioning -- 7. Observing body language and non-verbal behaviour -- 8. Building rapport and trust -- 9. Challenge -- 10. Reflective skills -- 11. Reframing -- 12. Supportive skills -- 13. Feedback -- Part 3: Coaching approaches, models and tools 14. Coaching approaches -- 15. Coaching models -- 16. Coaching tools -- Part 4: Coaching scenarios 17. Peer to peer coaching -- 18. The line manager as a coach -- 19. Coaching gen y and millennials -- 20. Cross-cultural coaching -- 21. Coaching a poor performer -- 22. Coaching star performers -- 23. Coaching for career development -- 24. Telephone and virtual coaching -- 25. Coaching the team -- 26. Reverse coaching -- Part 5: Final thoughts 27. Coaching supervision -- 28. Ten tips for excellence in coaching and mentoring -- 29. Ten traps to avoid when coaching or mentoring -- Conclusion -- Resources.
520			_aEffective coaching and mentoring skills are essential in driving people to reach their full potential at work. They are often labeled as soft skills, but there nothing soft about the impact they will have on your business performance. This is a must-read for every leader who wants to develop their coaching style, motivate others to achieve more and learn what it takes to be a successful mentor.
650		0	_aEmployees _xCoaching of.
650		0	_aEmployees _xTraining of.
650		0	_aBusiness and Management
650		0	_aPersonnel Formation.
700	1		_aDent, Fiona Elsa.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _xRJ
999			_c33899 _d33899