| 000 | 00717nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | KENaKMTC | ||
| 005 | 20240221115113.0 | ||
| 008 | 240221b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781259010651 | ||
| 040 | _cDLC | ||
| 050 | _aHD9980.5 .F549 2014 | ||
| 100 | _a Fitzsimmons, James A. | ||
| 245 |
_aService management : _boperations, strategy, information technology / _c James A. Fitzsimmons |
||
| 250 | _a8th | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2014. |
||
| 300 |
_axviii, 524 o. _b ill. : _c28 cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | _a1. Service industries--Management. | ||
| 700 | _a I.Fitzsimmons, Mona J.II. Bordoloi,Sanjeev | ||
| 942 |
_2lcc _cBK _xP. N. |
||
| 999 |
_c35567 _d35567 |
||