Sullivan, Eleanor J. 1938- creator author. text bibliography nyu New York Pearson Education c2018 2018 9th edition. monographic eng

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xviii, 412 pages : color illustrations ; 26 cm "Features of the ninth edition include the following : implementation of the Affordable Care Act; evolving models of healthcare organizational structures and relationships; expanded content on cultural and gender diversity; emphasis on quality management; addition of emotional leadership concepts; use of social media in management; harassing, bullying, and lack of civility in healthcare; emergency preparedness for terrorism, disasters, and mass shootings; prevention of workplace violence."--Préface. CONTENTS Part 1 : Understanding nursing management and organizations. 1. Introducing nursing management -- 2. Designing organizations -- 3. Delivering nursing care -- 4. Leading, managing, following -- 5. Initiating and managing change -- 6. Managing and improving quality -- 7. Understanding legal and ethical issues -- 8. Understanding power and politics -- Part 2 : Learning key skills in nursing management. 9. Thinking critically, making decisions, solving problems -- 10. Communicating effectively -- 11. Delegating successfully -- 12. Building and managing teams -- 13. Handling conflict -- 14. Managing time -- Part 3 : Managing resources. 15. Budgeting and managing fiscal resources -- 16. Recruiting and selecting staff -- 17. Staffing and scheduling -- 18. Motivating and developing staff -- 19. Evaluating staff performance -- 20. Feedback and coaching, disciplining, and terminating staff -- 21. Managing absenteeism, reducing turnover, retaining staff -- 22. Dealing with disruptive staff problems -- 23. Preparing for emergencies -- 24. Preventing workplace violence -- 25. Handling collective bargaining issues -- Part 4 : Taking care of yourself. 26. Managing stress -- 27. Advancing your career -- Part 5 : Looking to the future. 28. Imagining the future. Eleanor J. Sullivan, PhD, RN, FAAN. Includes bibliographical references and index. Nursing services Administration Leadership RT89.S85 2018 362.17/3068 0131287362 0131287362 2016021687 DLC 160511 20251202091915.0 19090716 eng