01294cam a2200301 i 450000100090000000300090000900500170001800800410003501000170007602000420009302000260013502000250016104000280018604200080021405000270022208200170024910000240026624500870029030000280037750400670040550503790047265000230085165000160087465000240089090600450091494200160095999900170097518491224KENaKMTC20251208071132.0150212s2015    vtu      b    001 0 eng    a  2015005298  a9781472447692 (hardback : alk. paper)  z9781472447708 (ebook)  z9781472447715 (epub)  aDLCbengcDLCerdadDLC  apcc00aHF5415.5b.C66355 201500a658.8/122231 aCook, Sarah,d1955-10aLeading the customer experience :binspirational service leadership /cSarah Cook.  axii, 174 pages ;c25 cm  aIncludes bibliographical references (pages 159-162) and index.0 aAcknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. 0aCustomer services. 0aLeadership. 0aCustomer relations.  a7bcbccorignewd1eecipf20gy-gencatlg  2lcccBKxEK  c46459d46459