01329nam a22002057a 4500003000900000005001700009008004100026020001800067020001500085040000800100050002100108100002400129245005300153250001300206260003800219300005000257504005000307505073400357856003201091KENaKMTC20260128102332.0230118b           ||||| |||| 00| 0 eng d  a9780323261852  a032326185X  cDLC  aSF756.4.P74 2015  aPrendergast Heather  aFront office management for the veterinary team/  a2nd. ed.  ast.louis missouribelsevierc2015  avii, 483 p. :  bcolor illustrations ;c28 cm  aIncludes bibliographical references and index  aContent notes
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue
-- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client
-- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness
plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development
Bibliographic notes  uUniform Resource Identifier