01405nam a22002297a 4500 KENaKMTC 20260128102332.0 230118b ||||| |||| 00| 0 eng d 9780323261852 032326185X DLC SF756.4.P74 2015 Prendergast Heather Front office management for the veterinary team/ 2nd. ed. st.louis missouri elsevier 2015 vii, 483 p. : color illustrations ; 28 cm Includes bibliographical references and index Content notes Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development Bibliographic notes Uniform Resource Identifier lcc BK 2nd edition NJW 0 0 lcc 0 0 NFIC 050 050 GEN 2025-12-19 Donation (Book Aid International) 1174 0 SF756.4.P74 2015 KUR/1174 2026-01-28 10:24:31 1 2026-01-28 BK 0 0 lcc 0 0 NFIC 050 050 GEN 2025-12-19 Donation (Book Aid International) 1175 0 SF756.4.P74 2015 KUR/1175 2026-01-28 10:24:31 2 2026-01-28 BK 49183 49183