Prendergast Heather creator text st.louis missouri elsevier 2015 2nd. ed. monographic eng

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vii, 483 p. : color illustrations ; 28 cm Content notes Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development Bibliographic notes Includes bibliographical references and index SF756.4.P74 2015 9780323261852 032326185X Uniform Resource Identifier Uniform Resource Identifier 230118 20260128102332.0