TY  - BOOK
AU  - Prendergast Heather
TI  - Front office management for the veterinary team
SN  - 9780323261852
AV  - SF756.4.P74 2015 
PY  - 2015///
CY  - st.louis missouri
PB  - elsevier
N1  - Includes bibliographical references and index; Content notes
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue
-- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client
-- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness
plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development
Bibliographic notes
UR  - Uniform Resource Identifier
ER  -