TY  - BOOK
AU  - Kotter John P.
TI  - The heart of change: Real-life stories of how people change their organizations
SN  - 9781422187333
AV  - HD58.8K645 2012 
PY  - 2012///
CY  - usa
PB  - harvad business review press
KW  - kohen dan s.
ER  -