02596nam a22003255i 450000100090000000300090000900500170001800800410003501000170007602000300009302000310012304000230015404200080017705000220018510000360020724500450024325000160028826000470030426300090035130000300036050400500039050510830044052006050152365000180212865000300214665000160217690600450219294200160223799900170225321195615KENaKMTC20260422174330.0190906s2020 cau 000 0 eng  a 2019949836 a9781526490155q(hardback) a9781526490148q(paperback) aDLCbengerdacDLC apcc aHV29.7b.M67 20201 aVIRENDRA SEHGALd1948-eauthor.10aDIAGNOSIS AND TREATMENT OF COMMON DIASES a5th Edition aLos AngelesbSAGE Publications Ltd cc2020 a2005 axvii,289p.:bill.;c24cm. aIncludes Bibliographical references and Index aAcceptance Active Listening Advising Advocacy Anti-discriminatory Practice Assertiveness Assessment Barriers to Good Communication Breaking Bad News Chairing Meetings Challenging Complaints Confidentiality Conflict Management Counselling Court Room Skills Documentation, Recording and Form Filling Ecomaps Emotional Intelligence (EI) Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback: Giving and Receiving Genograms Getting Unstuck Group Work Information and Communication Technology (ICT) and Health Informatics Interpreters Interprofessional Collaboration Interviewing Children Labyrinths Learning Difficulties Loss Mediation Skills Mindfulness Motivational Interviewing Non-verbal Communication Overcoming Fears and Anxieties Professional Capabilities Framework (PCF) Reflective Practice Religion Simulation Social Media Spirituality Suicide Supervision Talks and Presentations Telephone, Skyping and Video Conferencing Skills Time Management Tricky Topics: Sexuality and Death Whistleblowing Wrong Messages a"Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in all health and social care settings. Presented in a unique and easy-to-use dictionary format, this practical guide helps students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, it ensures they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and with a range of service user groups"-- aCommunication aCommunication in medicine aSocial Work a0bibccorignewd2eepcnf20gy-gencatlg 2lcccBKxLL c59334d59334