00475cam a22001337a 4500008004100000020001800041050002200059082002200081100002800103245007600131260005700207300004700264521003000311221203e2009    KIM||||| |||| 00| 0 eng d  a9789966343444  aHF507b.N89  2009  aHF 507b.N89 2009  aNgumo MwangidJuly 2009  aTotal quality management theory ,concepts and practicecby Ngumo Mwangi  aNairobi , KenyabKenya Institute of Management (KIM)  aviii, 284p.bill, biblio, case studyc25cm  ainclude tables and graphs