000			01405nam a22002297a 4500
003			KENaKMTC
005			20260128102332.0
008			230118b ||||| |||| 00| 0 eng d
020			_a9780323261852
020			_a032326185X
040			_cDLC
050			_aSF756.4.P74 2015
100			_aPrendergast Heather
245			_aFront office management for the veterinary team/
250			_a2nd. ed.
260			_ast.louis missouri _belsevier _c2015
300			_avii, 483 p. : _bcolor illustrations ; _c28 cm
504			_aIncludes bibliographical references and index
505			_aContent notes Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development Bibliographic notes
856			_uUniform Resource Identifier
942			_2lcc _cBK _e2nd edition _xNJW
999			_c49183 _d49183