The leader's guide to coaching and mentoring : how to use soft skills to get hard results / Mike Brent and Fiona Elsa Dent.
Material type:
TextPublication details: Harlow, England: Pearson/ FT Pub. International, c2015.Description: xvi, 237 pages : illustrations ; 22 cmISBN: - 9781292074344 (pbk.)
- 9781292074351 (eText)
- 9781292074368 (PDF)
- 9781292074375 (ePub)
- 658.3/124 23
- HF5549.5.C53.B74 2015
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KMTC:NAIROBI CAMPUS General Stacks | HF5549.5.C53.B74 2015 (Browse shelf(Opens below)) | Available | 31267 |
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| HF5549.2.P35 S25 2009 Personel management : simlified (Revised & Updated / | HF5549.2.P35 S25 2009 Personel management : simlified (Revised & Updated / | HF5549.2.U5 N64 2016 Human resource management : gaining a competitive advantage / | HF5549.5.C53.B74 2015 The leader's guide to coaching and mentoring : how to use soft skills to get hard results / | HF5549.5.C6 R64 1993 Understanding employee relations : a behavioural approach / | HF5549.5.C67 A7614 2011 The reward management toolkit : a step-by-step guide to designing and delivering pay and benefits / | HF5549.5.G87 2006 international human resource management : |
Includes bibliographical references (pages 224-227) and index.
CONTENTS
About the authors ---
Acknowledgements --
Introduction and overview ---
Part 1: Coaching and mentoring fundamentals
1. Coaching in context --
2. Being a mentor --
3. Identifying your personal coaching style --
4. Getting the most out of a coaching session --
Part 2: Coaching and mentoring skills
5. Listening --
6. Questioning --
7. Observing body language and non-verbal behaviour --
8. Building rapport and trust --
9. Challenge --
10. Reflective skills --
11. Reframing --
12. Supportive skills --
13. Feedback --
Part 3: Coaching approaches, models and tools
14. Coaching approaches --
15. Coaching models --
16. Coaching tools --
Part 4: Coaching scenarios
17. Peer to peer coaching --
18. The line manager as a coach --
19. Coaching gen y and millennials --
20. Cross-cultural coaching --
21. Coaching a poor performer --
22. Coaching star performers --
23. Coaching for career development --
24. Telephone and virtual coaching --
25. Coaching the team --
26. Reverse coaching --
Part 5: Final thoughts
27. Coaching supervision --
28. Ten tips for excellence in coaching and mentoring --
29. Ten traps to avoid when coaching or mentoring --
Conclusion --
Resources.
Effective coaching and mentoring skills are essential in driving people to reach their full potential at work. They are often labeled as soft skills, but there nothing soft about the impact they will have on your business performance. This is a must-read for every leader who wants to develop their coaching style, motivate others to achieve more and learn what it takes to be a successful mentor.
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