Interpersonal skills training : a handbook for funeral service staffs/ Alan D. Wolfelt

Includes bibliographical references and index

pt. 1. Recognizing the role of interpersonal skills. Why this book? ; Acknowledging the need for interpersonal skills in the funeral home ; Characteristics of the helping funeral director ; Understanding the helping process
pt. 2. Developing interpersonal skills. Developing essential helping skills for successful funeral service practice ; Skill one: attending or listening ; Skill two: paraphrasing ; Skill three: clarifying ; Skill four: perception checking ; Skill five: leading ; Skill six: questioning ; Skill seven: reflecting feelings ; Skill eight: informing ; Skill nine: summarizing
pt. 3. Overcoming barriers to implementation. Barriers to effective communication ; The integration and implementation of funeral director helping skills
pt. 4. Grief and mourning. Understanding grief and mourning ; Uniqueness of grief response ; Overview of normal experience of grief ; Understanding common patterns of avoiding grief ; Children and grief
pt. 5. Caring for the caregiver. Funeral service and stress: caring for the caregiver ; A final word