Making Commnication Work/ Clare Donnelly, Editor

CONTENT
Workbook introduction-ILM Super Series study links; Links to ILM qualifications;Links to S/NVQs in Management;Workbook objectives;Activity planner;Session A: The communication process -Introduction;The importance of communicating effectively at work;The communication cycle;Recognizing and overcoming barriers to communication;Ensuring effective communication in the workplace;Summary;Session B:Communication media-Introduction;Choosing the right method of communication;Face-to-face communication;Gathering and using feedback;Non-verbal communication;Summary; Session C:Non-verbal communication-Introduction; Understanding different types of body language; Sending, receiving and interpreting unspoken messages;Attitude, perceptions and cultures;Summary;Performance Checks;Reflect and review;

Intended for those studying for an ILM qualification or those looking to enhance the skills of your employees, this work provides solutions, frameworks and techniques to support management and leadership development. It is developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management.